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Legal notice

This website, accessible at www.vdl.lu, and its contents, are the property of the municipal administration of the City of Luxembourg (hereinafter, the "City"). It is published by the City's Service Communication et relations publiques (Communications and Public Relations Department) and hosted by its Service Technologies de l'information et de la communication (Information and Communications Technology Department).

The City also publishes on the internet:

  • the "cityapp – VDL" mobile app (hereinafter, "cityapp").

This legal notice applies to all the aforementioned websites and apps, save for a few exceptions, which are set forth below.

In addition, the City maintains profiles on the following social networks:

Limitation of liability

All information, content and services on the City of Luxembourg's websites are provided for informational purposes only. Though we make every effort to offer accurate, up-to-date and complete information, we cannot guarantee that it is so.

The City of Luxembourg is not liable for the information disseminated through its websites, digital platforms or social media profiles. Under no circumstances may the City be held liable for any direct or indirect damage resulting from the use or contents of these platforms. This applies to false, incomplete or outdated information, omissions and/or coding errors.

The City of Luxembourg reserves the right to modify/update its websites (notably including this legal notice), digital platforms, profiles and their online content, without notice. Any amended version will supersede the previous version entirely.

We make every effort to ensure our sites and their content are available to the fullest extent possible. However, the City cannot be held liable in the event of breakdown, interruption or unavailability of the internet or its sites (even partial), including for maintenance reasons.

Our sites display information from external feeds, including:

  • information from the site Events in Luxembourg for the Calendar.
  • map backgrounds showing territory beyond the bounds of Luxembourg City.

Our sites also include links to other sites. However, we have no control over the content of those sites, and therefore cannot accept any responsibility for the information published on them.

Languages

vdl.lu is available in English, French and German, except for legal documents and job-vacancy announcements, for which French is the official language of publication. Only the French version is binding. We make every effort to publish all information in these three languages at the same time. However, the City of Luxembourg may not be held liable if content is unavailable in English or German.

The cityapp is available in English, French and German. Only the French version is binding. We make every effort to publish all information in these three languages at the same time. However, the City of Luxembourg may not be held liable if content is unavailable in English or German.

The majority of our posts on social media are written in Luxembourgish, English and/or French. Wherever possible, we shall respond to questions, messages and comments in the language used to contact us.

User obligations

This legal notice applies in the event of the following actions by "users": viewing our sites, joining our social media communities, commenting on our posts on social media, etc. Users are required to familiarise themselves with, agree to, and undertake to abide by the instructions and rules set forth in this legal notice.

We strongly encourage all our users to take measures to defend themselves from hacking. The City of Luxembourg accepts no liability for damage suffered during or after browsing our digital platforms, or on external sites to which links on our platforms point.

Netiquette

The City of Luxembourg supports and adheres to instructions and recommendations in line with "netiquette" (see https://www.netiquette.lu, available in English, French, German and Luxembourgish), developed in collaboration between BEE SECURE and the Press Council.

Any web user who joins our communities or comments on our posts on social media is required to familiarise themselves with, agree to, and undertake to abide by said instructions and rules.

The internet is not a lawless space.

When you comment on a post, you are responsible for that comment.

Accordingly, certain types of comments are unacceptable, such as:

  • illegal content, including racist, discriminatory, sexist or pornographic content, or content which incites violence, hatred or harm;
  • inappropriate content, such as obscene and personal attacks;
  • spam, personal ads, advertising and other commercial content, or misleading information.

Comments and online discussions

If you wish to leave a comment, please ensure that:

  • it is relevant to the topic at hand,
  • your opinion is duly backed up by referencing, and
  • you express yourself clearly.

It is also important that discussion be respectful. Remember that there is a real person behind every username ("Think before you post").

  • Be fair and objective, and remember that discussion on our pages is public.
  • Respect other web users and their opinions.
  • Never comment in anger, in the heat of the moment.

Failure to abide by the instructions and rules

In the event of failure to comply with this legal notice, we reserve the right

  • to explicitly request that the perpetrators refrain from posting such comments;
  • not to publish the content, to hide it or delete it;
  • to block the person responsible from accessing our pages;
  • to take any appropriate action – in particular, legal action.

Text documents

Any text documents (with the exception of comments and online discussions among internet users), if they are present on the City of Luxembourg's websites, are covered by City's user licence, which is a "Creative Commons" licence: CreativeCommons. In accordance with this licence, the City of Luxembourg permits all copying, distribution, dissemination and adaptation of the content. The content must be redistributed under the same licence. In return for this use, the City of Luxembourg requires that its name be cited.

No special application is required to reuse this content.

In other words:

  • Content may be reused and disseminated;
  • Content may be changed before it is redistributed (excerpted, reworded, etc.).

Subject to the following conditions:

  • You must apply and cite the "Creative Commons" licence;
  • You must credit the City of Luxembourg by citing the source (City of Luxembourg website).

Non-text files

The City of Luxembourg does not authorise the reuse of content for non-text files.

This applies to photos, videos, sound files, animations, graphics, diagrams, etc. (this list is not exhaustive).

Any use of this type of file for any purpose other than viewing on one of the City's servers or downloading for private viewing offline constitutes copyright violation and may result in prosecution.

The only exception is vdl.lu: in relation to the "Images" section (link) in our Media Center. You may save and use these images provided you indicate their creator (©creator's name).

Links and content integration

The City of Luxembourg authorises surface linking without the need to apply for permission. Surface links point to the site's homepage or any other page in its entirety. However, the use of any technique to include all or part of the City's websites on another site, while hiding the exact source of the information or leading to confusion as to its source, such as framing or inlining, requires prior written authorisation from the City.

Written authorisation

  • In relation to vdl.lu, any request for such authorisation must be sent to web@vdl.lu.

Protection of personal data

In accordance with the laws on the protection of natural persons with regard to the processing of personal data, the City of Luxembourg municipal authority reminds users that any data and information collected by its departments are subject to processing for the purposes of performing the tasks for which it is responsible, in accordance with the legal and regulatory provisions in force.

Audience measurement

The City of Luxembourg uses "Matomo" (Matomo) to measure the audience using its sites vdl.lu, city.vdl.lu, onsstad.vdl.lu, maps.vdl.lu and the cityapp.

Matomo automatically anonymises all data collected, and does not process any personal data.

The data collected are hosted on the City of Luxembourg's servers, and can only be viewed by the municipal Service CRP and Service TIC (ICT Department), and suppliers developing the websites and apps.

Accessibility statement

(pursuant to the Law of 28 May 2019 on the accessibility of websites and mobile apps published by public-sector bodies [loi du 28 mai 2019 relative à l'accessibilité des sites internet et des applications mobiles des organismes du secteur public]

The website vdl.lu is partially compliant with Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1, with the following being non-compliant:

  • Certain images (including those obtained from external sources, e.g. those used in our calendar) do not have an alternative description and therefore cannot be read correctly by screen readers.
  • The website features interactive maps.
  • Some forms feature an autocomplete function, or pop-up calendars.
  • Certain documents are PDFs.

Where the cityapp is concerned, the aim is to achieve compliance with Level AA of WCAG 2.1. A more in-depth analysis is currently under way.

User feedback

To report any instances of non-compliance, please send an email to web@vdl.lu

.

For further information, please visit the Digital Accessibility Portal.

Registered trademarks

The following logos and names are trademarks registered with the European Union Intellectual Property Office (EUIPO), and are the property of the City of Luxembourg:

  • Ville de Luxembourg (logo, whether or not accompanied by the text "Ville de Luxembourg")
  • Multiplicity
  • vel'OH!
  • Schueberfouer

Use of our logos

Anyone wishing to use our logos in the context of sponsorship or any other type of collaboration with the City of Luxembourg will require official authorisation.

To obtain it, please contact the College of Aldermen in writing: Collège des bourgmestre et échevins

42, Place Guillaume II

L-2090 Luxembourg

Alternatively, contact the Service CRP (Communications and Public Relations Department) at relationspubliques@vdl.lu

.

Latest update

This legal notice was last updated on 29 September 2020.

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